Return Policy

Easy Refund Process 

Please refer to the following policies to get detailed information.

Step

Visit Return/Exchange Request  or Contact us: support@famgizmo.co.uk

Step: 

Ship the unused item to the address which we will send you after you contact with us.

Step:

Your refund will be processed through your original method of payment. (About 3~5 working days after your return is received and inspected. )

 

 Returns Policy

1. Not Right for You

If you decide that your product is not right for you within 60 days, the return process is easy. The product must be in saleable condition, with original packing materials. We will refund your purchase price minus a restocking fee

      Note: To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.  Please do not assemble or modify the product in any way.

       

      2. Missing, Damaged, or Defective Merchandise

      Famgizmo is constantly evaluating the quality control of our products, and our packaging and shipping methods. Please inspect all components prior to assembly to ensure that you do not have any missing, damaged, or defective parts.

      If you have a discrepancy, please call Customer Service at support@famgizmo.co.uk within 7 days of delivery of merchandise, to report any missing, damaged, or defective parts. Famgizmo will take prompt action to remedy the situation.

       

      3. Here's what we will do:

      • If a part is missing, we will send it to you right away.
      • If a part is damaged or defective, we will send a replacement and provide you with instructions on what to do next. We may request that you dispose of it, or we will arrange to have it picked up at no charge to you. Please keep all original packing materials, in case an item needs to be returned.
      • Famgizmo does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by Famgizmo.
      • After we receive and check it, we would refund you in usually 3~5 working days. We need to check the packages, restock the items in good condition, and so on. It may take a certain time, especially in rush hours.
      • If we could not find the returned packages and your tracking numbers show the packages have been delivered, we promise to refund in 5 working days.

       

      4. Restocking Fee: 

      Famgizmo is trying to reduce the difficulty of return. But to reduce malicious returns and the increase in product price caused by malicious returns, we will take a reasonable restocking fee for some products.
      Returns caused by customer reasons (Not satisfied, Not right, No longer needed, etc) may need to take an extra restocking fee.

      • 0 Restocking Fee: Home Appliances (portable air conditioners, heaters, fan, etc), Home Decor (tablecloths, chair cover, cushion cover, party decor, tapestry, wall art, curtain, mat )
      • 0~20% of the purchase price: Furniture (desks, chairs, cabinets, pet equipment), Fitness Equipment (treadmill, spin bike, etc)
      • 20% of the purchase price: LED Lights

       

       Return Flow Chart

      Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A partial refund will be applied if the item has missing parts. 

       

      For further assistance please email our customer service department at support@famgizmo.co.uk.