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FREQUENTLY ASKED QUESTIONS

Shipping

For most product, we just need no longer than 1 business day to deal with your order.

For exceptions, please refer to the information on the product page.

For Standard Service, it takes 3~5 working days to arrive after dispatch.

For Express Service, it takes 1~2 working days to arrive after dispatch

During rush days, please estimate extra 3 business days more than usual. 

For exceptions, please refer to the information on the product page.

One working day after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

Please contact us (support@famgizmo.co.uk) before your item has been dispatched.

Please contact us (support@famgizmo.co.uk) to ask for the accurate reply.

You are properly to pay an extra shipping cost when shipping to countries outside of the UK.

Please refer to https://famgizmo.co.uk/pages/missing-orders

Products

All of our products carry at least one year warranty.

Please look at the product listing or contact us for details!

Orders

You could pay with PayPal or Credit Card directly.

If you want to pay with credit card though PayPal, you don't need to create a PayPal account. Just please choose PayPal Guest Checkout during checkout. 

Click here to know the steps: How to Pay without PayPal Account

Also you could contact us (support@famgizmo.co.uk) for more details.

Please refer to Return Policy.

Please enter the code on checkout page.

Click here to know the steps: How to Use Discount Code

You can request to cancel an order before 11:59 pm every day.
After 11:59 pm, you can still contact us and ask if the order is not sent out.

Click here to know the steps:  How to Cancel Order

Please contact us with order number: support@famgizmo.co.uk