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FAQs

Shipping

1.How long will my order take to dispatched?

For most product, we just need no longer than 1 business day to deal with your order.

 

2.How long will my order take to ship?

For Standard Service, it takes 3~5 working days to arrive after dispatched.

For Express Service, it takes 1~2 working days to arrive after dispatched

During rush days, please estimate extra 3 business days more than usual.

 

 3.Can I track my order?

One working day after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

 

 4.Can I change my address?
Please contact us (support@famgizmo.co.uk) before your item has been dispatched.


 5.Can I get delivery to countries outside of the UK?
Please contact us (support@famgizmo.co.uk) to ask for the accurate reply.

You are properly to pay an extra shipping cost when shipping to countries outside of the UK.

 

6.Tracking Number Shows As Delivered, But Haven't Received

https://famgizmo.co.uk/pages/missing-orders

 

Products

1. Warranty

All of our products carry at least one year warranty.

Please look at the product listing or contact us for details!

 

 

Orders

1. Payment

You could pay with PayPal or Credit Card directly.

If you want to pay with credit card though PayPal, you don't need to create a PayPal account. Just please choose PayPal Guest Checkout during checkout. 

Click here to know the steps: How to Pay without PayPal Account

Also you could contact us (support@famgizmo.co.uk) for more details.

 

2. Return & Exchange

Please look at the Return Policy page on the footer.

 

3.How to Use Discount Code

Please enter the code on checkout page.

Click here to know the steps: How to Use Discount Code

 

4. Cancel an Order

You can request to cancel an order before 11:59 pm every day.
After 11:59 pm, you can still contact us and ask if the order is not sent out.

Click here to know the steps:  How to Cancel Order

 

5. VAT Invoice

Please contact us with order number: support@famgizmo.co.uk

 

 

Please feel free to contact us if you have any other problems.