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Cancel an Order

Can I cancel my online order?

Please send us the request of cancelling your order before 11:59 pm the day you place the order (Weekend orders will be processed on Monday).
After 11:59 pm, you can still contact us and ask if the order is not sent out.

Note:

    There is a possibility of failure to cancel the order for the cancellation of an order is a manual operation. It can not be cancelled once the order has been sent. Please be careful before placing the order.
    We will try our best to meet the requirements of customers, but we can't guarantee the success of cancellation.

    How to Cancel Order:

    Fill the Cancellation Request Form below.

    What should I do if I fail to cancel the order?

    Please contact us at first (support@famgizmo.co.uk), and we will apply for an RMA and return address for your order.
    Please send the parcels back with the original package. If the parcels are damaged on arrival, please send a photo of the damaged package to us.

    Here is our return policy:
    https://famgizmo.co.uk/pages/refund-exchange

    Please note, if you return an item the shipping costs will be deducted from your total refund amount unless the return meets one of the following verified reasons:
    -Received the wrong product
    -Item was damaged in transit

    Any questions please feel free to contact. support@famgizmo.co.uk